Australian Dollars.

Yes. Our pricing is all inclusive, including Goods & Services Tax (GST).

Once your order is placed, you will receive a confirmation email letting you know that our fulfilment team has received your order.

Once fulfilled, you will receive an email notification with your tracking information.

All of our fine art photography prints ship directly from our printing partner in Melbourne.

Framed prints are generally ready for dispatch within 2 weeks. Then allow additional time for shipping depending on your location.

Shipping times to most major Australian metropolitan cities is less than 1 week. Allow an additional 1-2 weeks for regional and remote locations.

No, we do not currently offer express shipping.

On the rare occasion that your print arrives in anything less than perfect condition, please let us know immediately. Please provide photos of the damaged piece and the box that it came in to support@duoarthouse.com.au so that we can help you.

Please always be sure to include photos of the box or boxes that your art arrived in, even if there are no obvious signs of damage.

If your order has been marked as delivered, however you have not received it, please let us know by emailing support@duoarthouse.com.au and we will track it down.

If you notice your shipping address is incorrect after checkout, please contact us as soon as possible.

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our printing facility in Melbourne. You will need to pay for reshipment costs once we have confirmed an updated address with you.

Currently we only produce and ship framed prints within Australia.

We offer four different sizing options for our landscape and portrait prints.

Our finished frame sizes are below, which include the print, border and frame.

Landscape

• Classic (Medium) - 622mm x 447mm
• Collector (Large) - 929mm x 664mm
• Gallery (XLarge) - 1228mm x 864mm
• Museum (XXLarge) - 1528mm x 1064mm

Portrait

• Classic (Medium) - 447mm x 622mm
• Collector (Large) - 664mm x 929mm
• Gallery (XLarge) - 864mm x 1228mm
• Museum (XXLarge) - 1064mm x 1528mm

All of our prints are mounted in a shadowbox style timber frame.

All of our timber frames are made from Victorian Ash and are locally and sustainably sourced.

Each frame is meticulously crafted using UV-blocking acrylic glass and includes convenient hanging hardware, allowing you to effortlessly showcase your artwork upon its arrival.

Read more about the materials we use and our responsible journey here.

Framing is complimentary for all of our artworks. This ensures their protection and high quality as we value the preservation and exhibition of fine art photography.

Matte finish. Each print is a Museum-Quality Giclee Fine Art Print, available in an open edition. All of our artworks are printed on a heavy 310gsm matte 100% cotton rag paper, using archival inks.

Our framed prints are produced on a specialised, commercial inkjet printer. They are archival quality, being the industry standard in galleries and museums across the world.

Our prints come with a museum-grade 3mm Acrylic that goes by the brand name, Plexiglass. Plexiglass is indistinguishable from standard glass, but is lighter and virtually impossible to break - an advantage for shipping and longevity. Plexiglass also helps to protect your artwork from UV damage.

Our framed artworks are carefully wrapped in bubble wrap and shipped within custom-made, double-wall cardboard packaging via a reliable courier service.

All frames are professionally finished with a wire at the back, ready to hang. We do not supply fixings due to the large variety of options for different walls.

Ensure your chosen fixings are suitable for the wall type and weight of your print.

Yes, all prints come with a hand signed certificate of authenticity.

Each piece is custom printed, mounted and framed just for you, so we are unable to accept change of mind returns.

All orders are final. We are unable to accept a return or exchange as all pieces are custom made to order just for you.

Any cancellations or modifications to orders must be requested within a strict 24-hour window from the time of your initial purchase.

As we engage in the custom printing and framing of each piece, we are unable to accommodate changes once the framing process has commenced.

Are you an interior designer, stylist, architect, or real estate developer? We offer trade partnerships tailored to your next venture.

Get in touch here, so we can discuss how we can work together.

Always handle your framed artwork with clean, dry hands to prevent oil, dirt, or moisture transferring onto the surface. You should hold your artwork by its frame or hanging wire to avoid damage.

Avoid placing your print in areas with direct sunlight, excessive humidity, or extreme temperature fluctuations, as these conditions can cause fading, discolouration, or warping.

Make sure to securely hang your framed artwork on the wall utilising the stainless steel hanging wire attached to each artwork.

Only clean the artwork when necessary, targeting the affected area to remove any marks or fingerprints.

If required, dust your framed print artwork using a soft, lint-free microfibre cloth. Gently wipe the frame and glass surface in a single direction to avoid scratching.

If you need to store your artwork, ensure it is kept in a clean, dry, dark and cool environment.

Store your artwork upright or flat, avoiding any pressure or weight that could cause damage.

Avoid storing your artwork in areas prone to temperature and humidity fluctuations, such as basements or attics, as these conditions can degrade the artwork and material quality.

You can consult an art conservator or restoration expert for professional assistance if you have any concerns with your print down the track. They have the expertise to assess and address any issues effectively.